Workflow is a depiction of a sequence of operations, declared as work of a person, work of a simple or complex mechanism, work of a group of persons, work of an organization of staff.
The flow being described often refers to a document that is being transferred from one step to another. The purpose is to make sure each step in the process is carried out by the person in charge during that stage so that the job or work will be completed according to a set of procedures within a specific time frame.
- Improved Efficiency
Automation of many business processes results in the elimination of many unnecessary steps.
- Better process control
Improved management of business processes achieved through standardizing working methods and the availability of audit trails.
- Improved customer service
Consistency in the processes leads to greater predictability in levels of response to customers.
Software control over processes enables their re-design in line with changing business needs.
- Business process improvement
Focus on business processes leads to their streamlining and simplification.