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--- faq:administrator:managing_email_configurations [2014/06/13 15:30]
vikki [I received notification about my user’s mailbox getting full. How can I help them?]
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-[[:faq|FAQ]] / [[faq:administrator|Administrator FAQ]] / [[faq:administrator:managing_email_configurations|Managing Email Configurations]]
-======= Managing Email Configurations =======
-\\
-**Jump to a topic:**
-  * Global Mail Rules
-  * Global Junk Filtering Setup
-  * I received an email notification about my user’s account being compromised. What should I do?
-  * I received notification about my user’s mailbox getting full.  How can I help them?
-  * How to turn on/off special tag [AX-xxxxxxxx] in mail subject?
-  * How to turn on/off Transit Email Center?
-  * How to create a group email
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-===== Global Mail Rules =====
-The **Global Mail Rules** is for the administrator to further refine their email traffic. It is applicable on the incoming email sender's email address.\\
-You have to login as Avomaster/voadmin in order manage these mail rules.\\
-Go to **Profile -> Admin Task -> Global Email Rules** to access the configuration.\\
-Refer to [[faq:administrator:managing_email_configurations:global_mail_rules_configuration|Global Mail Rules Configuration]] to learn the syntax and view examples.
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-===== Global Junk Filtering =====
-As the Administrator, you can setup Global Junk Filtering setting that applies to all VO users.\\
-You can access to this setting on **Profile -> Admin task -> Global Junk Control**.\\
-For details on how to configure global junk filtering, please refer to: [[faq:administrator:managing_email_configurations:global_junk_filtering_setup|Global Junk Filtering Setup]]
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-===== I received an email notification about my user’s account being compromised. What should I do? =====
-=== Question: ===
-I received an email notification about my user’s account being compromised, such as below.\\
-   We have noticed that one of your account xxx@domain.com has been sending hundreds of illegal
-   spam email starting at [date].
-   We believed that the user computer has been compromised (infected with spyware or virus).
-   We have changed the user's password to prevent the account being used for illegal activities,
-   and you may need to cleanup/reinstall the system as soon.
-   DO NOT use the previous password as it has already been exposed.
-What should I do?\\
-=== Answer: ===
-When your VO user is compromised, the system will reset the user's account password to prevent the account to be further used for illegal activities such as email spamming.\\
-To enable the user to access his/her account again, you as the Administrator may:
-  * Advice the user to **run a virus scan** on his/her computer to cleanup any spyware or threats.
-  * **Reset the user account password** via Avomaster/voadmin account ([[faq:administrator:managing_user_accounts#how_to_reset_a_user_password|learn how]]).
-Please do not use the previous password as it has already been compromised.
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-===== I received notification about my user’s mailbox getting full.  How can I help them? =====
-You are getting this email notification because your user's mailbox is almost or already exceeded the available email quota. ([[faq:email:email_basics#what_is_mailbox_getting_full_notification|More info on Mailbox Getting Full Notification]])
-You may advice the user to clear some emails on the webmail or [[faq:administrator:adjust_user_email_space|increase your user's email disk space]].\\
-If the user is accessing emails from POP3 email client e.g. Ms Outlook, you may advice the user to set to download-and-delete the emails.
-Do ensure sufficient quota has been allocated for the user's account, especially for the more active ones-- the ones that are getting constant notification on mailbox getting full.
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-===== How to turn on/off special tag [AX-xxxxxxxx] in mail subject? =====
-\\
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-===== How to turn on/off Transit Email Center? =====
-\\
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-===== How to create a group email =====
-\\
-[ [[#top|Go to top of page]] ]

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