faq:administrator:managing_email_configurations
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faq:administrator:managing_email_configurations [2014/06/13 15:42] vikki [Managing Email Configurations] |
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| - | ======= Managing Email Configurations ======= | ||
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| - | **Jump to a topic:** | ||
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| - | ===== Global Mail Rules ===== | ||
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| - | The **Global Mail Rules** is for the administrator to further refine their email traffic. It is applicable on the incoming email sender' | ||
| - | You have to login as Avomaster/ | ||
| - | Go to **Profile -> Admin Task -> Global Email Rules** to access the configuration.\\ | ||
| - | Refer to [[faq: | ||
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| - | [ [[#top|Go to top of page]] ] | ||
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| - | ===== Global Junk Filtering ===== | ||
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| - | As the Administrator, | ||
| - | You can access to this setting on **Profile -> Admin task -> Global Junk Control**.\\ | ||
| - | For details on how to configure global junk filtering, please refer to: [[faq: | ||
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| - | ===== I received an email notification about my user’s account being compromised. What should I do? ===== | ||
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| - | === Question: === | ||
| - | I received an email notification about my user’s account being compromised, | ||
| - | We have noticed that one of your account xxx@domain.com has been sending hundreds of illegal | ||
| - | spam email starting at [date]. | ||
| - | We believed that the user computer has been compromised (infected with spyware or virus). | ||
| - | We have changed the user's password to prevent the account being used for illegal activities, | ||
| - | and you may need to cleanup/ | ||
| - | DO NOT use the previous password as it has already been exposed. | ||
| - | What should I do?\\ | ||
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| - | === Answer: === | ||
| - | When your VO user is compromised, | ||
| - | To enable the user to access his/her account again, you as the Administrator may: | ||
| - | * Advice the user to **run a virus scan** on his/her computer to cleanup any spyware or threats. | ||
| - | * **Reset the user account password** via Avomaster/ | ||
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| - | Please do not use the previous password as it has already been compromised. | ||
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| - | ===== I received notification about my user’s mailbox getting full. How can I help them? ===== | ||
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| - | You are getting this email notification because your user's mailbox is almost or already exceeded the available email quota. ([[faq: | ||
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| - | You may advice the user to clear some emails on the webmail or [[faq: | ||
| - | If the user is accessing emails from POP3 email client e.g. Ms Outlook, you may advice the user to set to download-and-delete the emails. | ||
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| - | Do ensure sufficient quota has been allocated for the user's account, especially for the more active ones-- the ones that are getting constant notification on mailbox getting full. | ||
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| - | ===== How to turn on/off special tag [AX-xxxxxxxx] in mail subject? ===== | ||
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| - | To turn off the **mail subject special tag** ([[faq: | ||
| - | - Login with Avomaster/ | ||
| - | - Go to **Profile → Admin Tasks → SMTP settings**. | ||
| - | - Set the " | ||
| - | - Click **Update** to save. | ||
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| - | [ [[#top|Go to top of page]] ] | ||
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| - | ===== How to turn on/off Transit Email Center? ===== | ||
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| - | As the Administrator, | ||
| - | - Login as the admin account (Avomaster or voadmin account). | ||
| - | - Go to **Profile -> Admin Tasks -> SMTP Settings** | ||
| - | - Look for " | ||
| - | - Click **Update** to save it. | ||
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| - | [ [[#top|Go to top of page]] ] | ||
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| - | ===== How to create a group email ===== | ||
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| - | You have to login avomaster/ | ||
| - | Please follow below steps on creating new email group. | ||
| - | - Go to **Profile -> Admin Task -> Group**. | ||
| - | - On the left hand side group bar, enter the new group name into the field allocated, and click **Create**. | ||
| - | - Click on the new group name that you created, select the member name that your wish to add to this email group and click **Update** once you complete. | ||
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| - | Optional: To add external/ | ||
| - | Look for the **Deliver to other email** options under the group page. Enter external email address that you want to add to this group and press enter for each every email address entered. \\ | ||
| - | When you need to send email to this group, just enter new group email " | ||
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| - | [ [[#top|Go to top of page]] ] | ||
faq/administrator/managing_email_configurations.1402645336.txt.gz · Last modified: 2015/01/16 15:24 (external edit)
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