faq:email:email_troubleshooting
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faq:email:email_troubleshooting [2014/06/13 10:21] vikki [Why am I getting partial email, and sometime duplicated copy of the same email?] |
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| - | ======= Email Troubleshooting ======= | ||
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| - | **Jump to a topic:** | ||
| - | * Gmail user can't see my forwarded email, why? | ||
| - | * I cannot send out any email. The error message showed " | ||
| - | * Why am I getting partial email, and sometime duplicated copy of the same email? | ||
| - | * Why some users cannot receive my email, claimed that my IP being black listed | ||
| - | * Why can’t I redirect email to free email services? | ||
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| - | ===== Gmail user can't see my forwarded email, why? ===== | ||
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| - | Please be noted as when the email has been forwarded out it will be save as .eml file, and .eml file is not supported by Gmail.\\ | ||
| - | To avoid this problem you can select " | ||
| - | Alternative, | ||
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| - | [ [[#top|Go to top of page]] ] | ||
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| - | ===== I cannot send out any email. The error message showed “Cannot find server”. Why? ===== | ||
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| - | If you are facing the similar issue, firstly, please check whether your computer has an active internet connection or not. If not, please kindly contact your ISP or your network administrator.\\ | ||
| - | If there is a internet connection and if you are using Outlook or Eudora (non web based) as your email application, | ||
| - | Please refer to [[faq: | ||
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| - | [ [[#top|Go to top of page]] ] | ||
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| - | ===== I am getting email with partial content or corrupted attachments occasionally, | ||
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| - | This usually happens when there is a sudden drop on the network quality, or some interruptions in between the mail servers (sender and recipient servers). At this stage, the email transferred is likely incomplete.\\ | ||
| - | Afteroffice Mail server engineer decided to take this further by capturing these incomplete emails, and deliver to our customer account anyway. By doing this, the customer will know that the email has arrived in-time, although corrupted, and serve as an early alert on the email exchange process.\\ | ||
| - | The recipient of the email, in this case, Afteroffice' | ||
| - | Read more here: [[faq: | ||
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| - | [ [[#top|Go to top of page]] ] | ||
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| - | ===== Why some users cannot receive my email, claimed that my IP being black listed ===== | ||
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| - | \\ | ||
| - | [ [[#top|Go to top of page]] ] | ||
| - | ------------------------------------------------------------------------------------- | ||
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| - | ===== Why can’t I redirect email to free email services? ===== | ||
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| - | \\ | ||
| - | [ [[#top|Go to top of page]] ] | ||
faq/email/email_troubleshooting.1402626069.txt.gz · Last modified: 2015/01/16 15:24 (external edit)
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