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guide:vochat:vochat_web_canned_replies

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guide:vochat:vochat_web_canned_replies [2020/12/02 17:54]
vikki created 		guide:vochat:vochat_web_canned_replies [2020/12/04 12:49] (current)
vikki
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 To create a canned reply: To create a canned reply:
  
-1. On your VOChat, click on the public channel icon, and then click on the edit icon next to the public channel.+1. On your VOChat, click on the {{:guide:vochat:website:icon-public-channel.png?30|}} icon, and then click on the {{:guide:vochat:website:icon-more.png?30|}} icon next to the public channel, and select **Configure**. 
 + 
 +{{:guide:vochat:website:configure-public-channel.png|}}
  
 2. A new window will be displayed. Click on the Canned Replies tab. 2. A new window will be displayed. Click on the Canned Replies tab.
  
-3. Then, click + Canned reply to add a new reply template.+{{:guide:vochat:website:create-canned-reply1.png|}} 
 + 
 +3. Then, click **+ CANNED REPLY** to add a new reply template. 
 + 
 +{{:guide:vochat:website:create-canned-reply2.png|}}
  
 4. Enter a name for the canned reply. The name is only for reference. 4. Enter a name for the canned reply. The name is only for reference.
 +
 +{{:guide:vochat:website:create-canned-reply3.png|}}
  
 5. Next, enter the content of the canned reply into the "Content" text area. 5. Next, enter the content of the canned reply into the "Content" text area.
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 8. Once the canned reply has been created, close the window. 8. Once the canned reply has been created, close the window.
 +
 +{{:guide:vochat:website:create-canned-reply4.png|}}
  
  
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 To use a canned reply when chatting with visitors: To use a canned reply when chatting with visitors:
  
-1. Click on the canned replies icon at the message field.+1. Click on the {{:guide:vochat:website:icon-canned-replies.png?30|}} icon at the message field. 
 + 
 +{{:guide:vochat:website:use-canned-reply1.png|}}
  
 2. A pop-up window will be displayed. Choose whether you want to use a team or a personal type of canned reply. 2. A pop-up window will be displayed. Choose whether you want to use a team or a personal type of canned reply.
  
-3. Then, click on the **Use** button next to the canned reply that you want to use.+{{:guide:vochat:website:use-canned-reply2.png|}} 
 + 
 +3. Then, click on the **USE** button next to the canned reply that you want to use. 
 + 
 +{{:guide:vochat:website:use-canned-reply3.png|}}
  
 4. You will see the canned reply being loaded at your message field. Simply click enter to send the message. 4. You will see the canned reply being loaded at your message field. Simply click enter to send the message.
  
 +{{:guide:vochat:website:use-canned-reply4.png|}}
  
guide/vochat/vochat_web_canned_replies.1606902875.txt.gz · Last modified: 2020/12/02 17:54 by vikki

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