====== How to reset/retrieve the Avomaster password? ======

  - Go to your login page and click the **Login** button without entering any user name or password.
  - You will be lead to a page. Click on **Reset Password**.\\ {{:faq:administrator:reset-avomaster-pwd1.png|}}
  - Key in "avomaster@yourdomain.com" (without the quotes) on the given field "Login" and click the **Request** button.\\ {{:faq:administrator:reset-avomaster-pwd2.png|}}
  - A confirmation email will be sent to your predefined alternate email address.\\ {{:faq:administrator:reset-avomaster-pwd3.png|}}
  - Follow the instruction on the email you received (like the sample below) and you will be able to retrieve your lost password.\\ {{:faq:administrator:reset-avomaster-pwd4.png|}}

**Note:**\\
If you get "Alternate email not available" upon password reset request, it means the Avomaster alternate email address is not defined on your VO. Please contact [[support@afteroffice.com]] for the matter.