[[:start|Home]] > [[:faq|FAQ]] > [[guide:vochat|VOChat]] > **Customize Offline Message**

====== VOChat for Website: Customizing Online Message ======

If none of the operators is online, the visitors will see the offline message on the chat widget. To change this message:

1. On your VOChat, click on the {{:guide:vochat:website:icon-public-channel.png?30|}} icon, and then click on the {{:guide:vochat:website:icon-more.png?30|}} icon next to the public channel, and select **Configure**.

{{:guide:vochat:website:configure-public-channel.png|}}

2. A new window will be displayed. Click on the **Offline Experience** tab.

{{:guide:vochat:website:customized-offline-msg2.png|}}

3. Change the text in the "Offline greeting message" area and click **Save**.

4. Once the changes is saved, close the window.