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• Global Mail Rules
• Global Junk Filtering Setup
• I received an email notification about my user’s account being compromised. What should I do?
• I received notification about my user’s mailbox getting full. How can I help them?
• How to turn on/off special tag [AX-xxxxxxxx] in mail subject?
• How to turn on/off Transit Email Center?
• How to create a group email

The Global Mail Rules is for the administrator to further refine their email traffic. It is applicable on the incoming email sender's email address.
You have to login as Avomaster/voadmin in order manage these mail rules.
Go to Profile → Admin Task → Global Email Rules to access the configuration.
Refer to Global Mail Rules Configuration to learn the syntax and view examples.

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As the Administrator, you can setup Global Junk Filtering setting that applies to all VO users.
You can access to this setting on Profile → Admin task → Global Junk Control.
For details on how to configure global junk filtering, please refer to: Global Junk Filtering Setup

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I received an email notification about my user’s account being compromised, such as below.

 We have noticed that one of your account xxx@domain.com has been sending hundreds of illegal
 spam email starting at [date].
 We believed that the user computer has been compromised (infected with spyware or virus).
 We have changed the user's password to prevent the account being used for illegal activities, 
 and you may need to cleanup/reinstall the system as soon.
 DO NOT use the previous password as it has already been exposed.

What should I do?

When your VO user is compromised, the system will reset the user's account password to prevent the account to be further used for illegal activities such as email spamming.
To enable the user to access his/her account again, you as the Administrator may:

• Advice the user to run a virus scan on his/her computer to cleanup any spyware or threats.
• Reset the user account password via Avomaster/voadmin account (learn how).

Please do not use the previous password as it has already been compromised.

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You are getting this email notification because your user's mailbox is almost or already exceeded the available email quota. (More info on Mailbox Getting Full Notification)

You may advice the user to clear some emails on the webmail or increase your user's email disk space.
If the user is accessing emails from POP3 email client e.g. Ms Outlook, you may advice the user to set to download-and-delete the emails.

Do ensure sufficient quota has been allocated for the user's account, especially for the more active ones– the ones that are getting constant notification on mailbox getting full.

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