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FAQ / Email FAQ / Email Troubleshooting
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Please be noted as when the email has been forwarded out it will be save as .eml file, and .eml file is not supported by Gmail.
To avoid this problem you can select “text” before you click on “Forward” when you want to forward the email out. Once you select “text”, the forward message will not be sent out as .eml file.
Alternative, you can also click on “Edit” to edit the email before sending out.
If you are facing the similar issue, firstly, please check whether your computer has an active internet connection or not. If not, please kindly contact your ISP or your network administrator.
If there is a internet connection and if you are using Outlook or Eudora (non web based) as your email application, please kindly check the settings of your mail application.
Please refer to here for more information.