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--- faq:administrator:how_to_reset_user_s_sap_settings [2015/07/28 15:41]
vikki created
+++ faq:administrator:how_to_reset_user_s_sap_settings [2019/05/17 17:22] (current)
netiaraja Image change
@@ Line 1: / Line 1: @@
 ====== How to reset user's SAP settings? ======
+What should you do when your user is getting the following message when trying to access to their VO account?
+{{:faq:administrator:sap:sap-sample.png|}}
 As an administrator, you can reset your user's SAP settings in cases that they are blocked from login to their accounts from another countries or locations, which they have not been whitelisted.
@@ Line 5: / Line 8: @@
 To do so,
   - Go to **Profile**.
-  - Select **Admin Task**.\\ {{:faq:administrator:sap:admin1.png?nolink|}}
+  - Select **Admin**.\\ {{:faq:administrator:imageedit_74_3424043878.gif}}
   - Under Account List, select the user that you wish to reset the SAP settings.
-  - On Suspicious Access Prevention (SAP), Click the **[Reset]** button.\\ {{:faq:administrator:sap:admin2.png?nolink|}}
+  - On Suspicious Access Prevention (SAP), click the **[Reset]** button.\\ {{:faq:administrator:imageedit_110_5784495770.gif}}
   - Click [Update] to save the changes.
-Once you have reset the user's settings, he/she may [[|configure his/her own SAP settings]] later.
+Once you have reset the user's settings, he/she may [[faq:profile:how_to_login_from_other_countries_with_sap|configure his/her own SAP settings]] later.
 \\

Afteroffice