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[[:start|Home]] > [[:faq|FAQ]] > **Email**


====== EMAIL HOSTING ======

\\
This document is an FAQ list with the most common email-related problems, including VO webmail issues and email client (e.g. Ms Outlook, Mozilla Thunderbird, iPhone and Android Mail, etc) problems.\\
Click on one of the topic names to view the full answers and descriptions of the topic.\\

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===== General =====
  * [[faq:email:avo_mail_server_secure_smtp_imap_pop3|AVO Mail Server Configuration (Secure SMTP and IMAP/POP3)]]
  * [[faq:email:secure_imap_pop3_smtp_faq|Secure IMAP/POP3 and SMTP FAQ]]
  * [[faq:email:avo_mail_server_configurations|AVO Mail Server Configurations]]
  * [[faq:email:avoid_emails_being_blacklisted|How to avoid email being blocked or blacklisted]]
  * [[faq:email:global_mail_rules_configuration|Global Email Rules Configuration]]
  * [[faq:email:how_is_the_incoming_smtp_traffic_being_handled|How is the incoming SMTP traffic being handled?]]
  * [[faq:email:what_is_email_header|What is Email Header?]]
  * [[faq:email:how_to_get_email_headers_from_email_clients|How to get email headers from email clients?]]
  * [[faq:email:how_to_get_email_headers_from_other_webmail_providers|How to get email headers from other webmail providers]]
  * [[faq:email:imap_vs_pop|IMAP and POP]]
  * [[faq:email:mailbox_getting_full_notification|Mailbox getting full notification]] 
  * [[faq:email:smtp_error_codes|SMTP Error Codes]]
  * [[faq:email:smtp_relay_quota_for_outgoing_emails|SMTP relay quota for outgoing emails]]
  * [[faq:email:what_is_mailbox_rules|What is Mailbox Rules?]] 
  * [[faq:email:what_is_transit_email_center|What is Transit Email Center?]] 
  * [[faq:email:email:why_am_i_receiving_email_quarantined_reminder|Why am I receiving email quarantined reminder?]]
  * [[faq:email:email:export_contact_list|How to export contacts (webmail)]]
  * [[faq:email:identify-spam-mail]|How to identify whether an email is a spam mail?]]
  * [[faq:email:prevent-email-being-spoofed|How to prevent email being spoofed?]]
  * [[faq:email:dealing_with_blackmail|Blackmail emails - what should I do?]]
  * [[faq:email:what_is_email_spoofing|What is Email Spoofing?]]
  * [[faq:email:error_when_sending_email_could_not_find_server|Error when sending email: Could not find server]]
  * [[faq:email:finding_missing_emails|Finding missing emails]]
  * [[faq:email:mail_now_configuration_issues|MailNow configuration issues]]
  * [[faq:email:why_cant_i_redirect_email_to_free_email_services|Why can’t I redirect email to free email services?]]
  * [[faq:email:why_email_received_is_corrupted_with_partial_content_or_duplicated|Why email received is corrupted, with partial content or duplicated?]]
  * [[faq:email:why_gmail_user_cant_see_my_forwarded_email|Why Gmail user can't see my forwarded email?]]
  * [[faq:email:why_users_cant_receive_my_email_claiming_my_ip_is_blacklisted|Why users can't receive my email, claiming that my IP is blacklisted?]]
  * [[faq:email:why_did_my_image_formatting_turn_into_a_mess_after_being_forwarded|Why did my image formatting turn into a mess after being forwarded?]]
  * [[faq:email:why_is_recipient_email_used_as_from_for_forwarded_and_redirected_mails|Why is recipient's email being used as the from address for forwarded and redirected mails?]]
  * [[faq:email:conditional_email_fwd_redirect|Conditional email forwarding and redirect]]

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===== Webmail =====

  * [[faq:email:add_contact_address_book|Add contact in webmail (VO) Address Book]]
  * [[faq:email:import_contact_address_book|Import contacts in webmail (VO) Address Book]]
  * [[faq:email:blacklist_an_email_address_on_webmail|Blacklist an email address on webmail]]
  * [[faq:email:how_to_create_a_personal_folder_mailbox_in_email_list|How to create a personal folder/mailbox in email list?]]
  * [[faq:email:how_to_create_signature_for_webmail|How to create signature for webmail?]]
  * [[faq:email:how_to_reply_as_different_address_on_webmail|How to reply as different address on webmail?]]
  * [[faq:email:how_to_get_email_headers_from_webmail|How to get email headers from webmail?]]
  * [[faq:email:how_to_move_emails_to_personal_folder_or_other_mailbox|How to move emails to personal folder or other mailbox?]]
  * [[faq:email:how_to_redirect_email|How to redirect email?]]
  * [[faq:email:how_to_search_for_an_email|How to search for an email?]]
  * [[faq:email:how_to_setup_auto_reply_in_webmail|How to setup auto reply in webmail?]]
  * [[faq:email:how_to_remain_read_emails_in_inbox|How to remain read emails in the Inbox folder?]]
  * [[faq:email:the_special_tag_AX_xxxxxxxx_in_mail_subject|The special tag [AX_xxxxxxxx] in mail subject]]
  * [[faq:email:use_different_html_editor_to_compose_email|Use different HTML Editor to compose email]]
  * [[faq:email:what_is_the_maximum_attachment_size_limit_on_webmail|What is the maximum attachment size limit on webmail?]]
  * [[faq:email:what_is_the_maximum_number_of_email_i_can_set_to_view_per_page|What is the maximum number of email I can set to view per page?]]
  * [[faq:email:how_to_allow_html_and_scripting|How to allow html and scripting]]
  * [[faq:email:how_to_set_read_mail_to_bold|How to set read mail to bold?]]
  * [[faq:email:how_to_configure_auto_read_inbox|How to configure emails to be moved to Read folder after reading]]
  * [[faq:email:how_do_i_delete_more_than_1_message_at_a_time|How do I delete more than 1 message at a time?]]
  * [[faq:email:send_mail_using_group_mail|How to send mail using mail group?]]


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===== Email Clients & Mobile =====


==== Mail Setup Guides for Desktop PC/Laptop ====

  * [[faq:email:mail_setup_ms_outlook_imap_latest|Microsoft Outlook (Secure IMAP)]]
  * [[faq:email:mail_setup_ms_outlook_pop3_latest|Microsoft Outlook (Secure POP3)]]
  * [[faq:email:mail_setup_mozilla_thunderbird_secure_imap_latest|Mozilla Thunderbird (Secure IMAP)]]
  * [[faq:email:mail_setup_mozilla_thunderbird_secure_pop3_latest|Mozilla Thunderbird (Secure POP3)]]
  * [[faq:email:mail_setup_mac_mail_secure_imap_latest|Apple Mac Mail (Secure IMAP)]]
  * [[faq:email:mail_setup_mac_mail_secure_pop3_latest|Apple Mac Mail (Secure POP3)]]
  * [[faq:email:mail_setup_win10_mail_app|Windows 10 Mail App]]


==== Mail Setup Guides for Android Phones ====

  * [[faq:email:mail_setup_android_secure_imap|Android Mail App (Secure IMAP)]]
  * [[faq:email:mail_setup_ms_outlook_android_secure_imap_latest|Microsoft Outlook for Android (Secure IMAP)]]
  * [[faq:email:mail_setup_blue_mail_android_secure_imap|Blue Mail App for Android (Secure IMAP)]]
  * [[faq:email:mail_setup_gmail_android_secure_imap_latest|Gmail App for Android (Secure IMAP)]]


==== Mail Setup Guides for iPhones ====

  * [[faq:email:mail_setup_iphone_mail_secure_imap_latest|iPhone Mail (Secure IMAP)]]

==== Mail Setup Guides for Desktop PC/Laptop (New Users) ====

  * [[faq:email:mail_setup_ms_outlook_imap_latest_new_users|Microsoft Outlook (Secure IMAP)]]
  * [[faq:email:mail_setup_ms_outlook_pop3_latest_new_users|Microsoft Outlook (Secure POP3)]]
  * [[faq:email:mail_setup_mozilla_thunderbird_secure_imap_latest_new_users|Mozilla Thunderbird (Secure IMAP)]]
  * [[faq:email:mail_setup_mozilla_thunderbird_secure_pop3_latest_new_users|Mozilla Thunderbird (Secure POP3)]]
  * [[faq:email:mail_setup_mac_mail_secure_imap_latest_new_users|Apple Mac Mail (Secure IMAP)]]
  * [[faq:email:mail_setup_mac_mail_secure_pop3_latest_new_users|Apple Mac Mail (Secure POP3)]]


==== Mail Setup Guides for Android Phones (New Users)====

  * [[faq:email:mail_setup_ms_outlook_android_secure_imap_latest_new_users|Microsoft Outlook for Android (Secure IMAP)]]
  * [[faq:email:mail_setup_gmail_android_secure_imap_latest_new_users|Gmail App for Android (Secure IMAP)]]


==== Mail Setup Guides for iPhones (New Users)====

  * [[faq:email:mail_setup_iphone_mail_secure_imap_latest_new_users|iPhone Mail (Secure IMAP)]]


==== Other Mail Setup Guides ====
 
  * [[faq:email:mail_setup_android_2018|Android Phones (IMAP)]]
  * [[faq:email:mail_setup_ms_outlook_android|Microsoft Outlook on Android (IMAP)]]
  * [[faq:email:mail_setup_mac_imap|Apple Mac Mail (IMAP)]]
  * [[faq:email:mail_setup_ms_outlook_2016_imap|Microsoft Outlook 2016 (IMAP)]]
  * [[faq:email:mail_setup_ms_outlook_pop3|Microsoft Outlook 2010 (POP3)]]
  * [[faq:email:mail_setup_ms_outlook_imap|Microsoft Outlook 2013 (IMAP)]]
  * [[faq:email:mail_setup_outlook_express_pop3|Outlook Express (POP3)]]
  * [[faq:email:mail_setup_win_live_mail_imap|Windows Live Mail (IMAP)]]
  * [[faq:email:mail_setup_win_live_mail_pop3|Windows Live Mail (POP3)]]
  * [[faq:email:mail_setup_thunderbird_imap|Mozilla Thunderbird (IMAP)]]
  * [[faq:email:mail_setup_iphone|iPhone/iPod (IMAP)]]
  * [[faq:email:mail_setup_nokia_lumia|Nokia Lumia (IMAP)]]
  * [[faq:email:mail_setup_android_samsung|Samsung Android (IMAP)]]
  * [[faq:email:mail_setup_win_mobile|Windows Mobile 5 (POP3)]]


==== Other Issues and Configurations ==== 
  * [[faq:email:certificate_warning_on_mail_client|Why does my email client keep showing certificate warning?]]
  * [[faq:email:change_password_ms_outlook|How to change password of email account on Ms Outlook]]
  * [[faq:email:change_password_mozilla_thunderbird|How to change password of email account on Mozilla Thunderbird]]
  * [[faq:email:blackberry_cannot_send_email_to_internal_users|Blackberry cannot send email to internal users]]
  * [[faq:email:choose_specific_imap_folders_to_appear_in_email_client|Choose specific IMAP folders to appear in email client]]
  * [[faq:email:export_contact_from_outlook_express|Export contact from Outlook Express]]
  * [[faq:email:how_to_change_password_on_email_client|How to change password on email client?]]
  * [[faq:email:how_to_get_email_headers_from_email_clients|How to get email headers from email clients?]]
  * [[faq:email:how_to_recover_emails_that_disappear_from_outlook_express_inbox|How to recover emails that disappear from Outlook Express inbox?]]
  * [[faq:email:import_contacts_into_outlook_express|Import contacts into Outlook Express]]
  * [[faq:email:signature-on-ms-outlook|How to create signature on Ms Outlook]]
  * [[faq:email:signature-on-mozilla-thunderbird|How to create signature on Mozilla Thunderbird]]
  * [[faq:email:why-pop3-download-old-mails|Why are my old mails being downloaded to Ms Outlook again?]]
  * [[faq:email:archive_emails_ms_outlook|How to archive emails with Microsoft Outlook ]]
  * [[faq:email:archive_emails_mozilla_thunderbird|How to archive emails with Mozilla Thunderbird ]]
  * [[faq:email:switch_POP3_to_IMAP_ms_outlook|How to 'switch' POP3 to IMAP mail account in Microsoft Outlook ]]
  * [[faq:email:clear_SSL_certificate|How to clear locally stored SSL certificate ]]
  * [[faq:email:why_mail_client_showing_ssl_certificate_expiration_warning|Why is my mail client showing SSL expiration warning?]]
  * [[faq:email:ms_outlook_keeps_asking_for_password|What to do if Ms Outlook keeps asking for my password?]]

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===== Spam & Junk =====
  * [[faq:email:avoid_emails_going_into_recipient_s_spam_or_junk|Avoid emails going into recipient’s spam or junk]]
  * [[faq:email:global_junk_filtering_setup|Global Junk Filtering Setup (for administrator)]]
  * [[faq:email:junk_filtering_setup_for_users|Junk Filtering Setup (for users)]]
  * [[faq:email:what_to_do_if_receiving_too_many_junk_mails|What to do if receiving too many Junk mails?]]
  * [[faq:email:turn_off_junk_filtering|Can I turn off junk filtering option on webmail?]]
  * [[faq:email:junk_filter_hasn_t_been_able_to_identify_some_of_the_junk_mail_that_i_ve_received|Junk filter hasn't been able to identify some of the junk mail that I've received]]
  * [[faq:email:delete_junk_mail_automatically|Delete junk mail automatically]]
  * [[faq:email:why_is_important_email_going_into_junk_mailbox|Why is important email going into Junk mailbox?]]
  * [[faq:email:global_junk_filtering_setup|Global Junk Filtering]]
  * [[faq:email:get-junk-mail-pop3-ms-outlook|Getting email from junk folder on Ms Outlook (POP3)]]
  * [[faq:email:how-do-spammers-get-my-email|How do spammers get my email address?]]
  * [[faq:email:how_to_detect_phishing_attempts_from_fake_WeTransfer_email|How to detect phishing attempts from fake WeTransfer email?]]
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