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faq:email:finding_missing_emails [2015/11/11 16:39] vikki [Possible Cause 6: The email that you are expecting ended up in your Junk folder] |
faq:email:finding_missing_emails [2020/01/03 12:22] (current) ziyu |
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* Some of my emails are missing. | * Some of my emails are missing. | ||
* All the emails in my Inbox have disappeared. | * All the emails in my Inbox have disappeared. | ||
- | * I’m expecting an email but am not receiving it. | + | * I’m expecting an email but I am not receiving it. |
Here are some possible causes and troubleshooting instructions that we hope will help you resolve the issue.\\ | Here are some possible causes and troubleshooting instructions that we hope will help you resolve the issue.\\ | ||
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==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ==== | ==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ==== | ||
- | Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, pulling them off and removed | + | Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, thus, pulling them off and removing them from the server. |
**Solution: | **Solution: | ||
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==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ==== | ==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ==== | ||
- | Have you configure | + | Have you configured |
**Solution: | **Solution: | ||
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==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ==== | ==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ==== | ||
- | Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq: | + | Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq: |
**Solution: | **Solution: | ||
- | If you're accessing emails through webmail, if you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, unjunk it and add the external sender email address into your Address Book.\\ | + | If you're accessing emails through webmail |
If you're accessing emails through mail client using IMAP, [[faq: | If you're accessing emails through mail client using IMAP, [[faq: |