User Tools

Site Tools


faq:email:finding_missing_emails

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
faq:email:finding_missing_emails [2019/05/17 14:45]
netiaraja [Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail]
faq:email:finding_missing_emails [2020/01/03 12:22] (current)
ziyu
Line 31: Line 31:
  
 ==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ==== ==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ====
-Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, pulling them off and remove from the server.+Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, thus, pulling them off and removing them from the server.
  
 **Solution:**\\ **Solution:**\\
Line 47: Line 47:
  
 ==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ==== ==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ====
-Have you configure any email rules that will automatically drop your emails to specific folder? if so, you email could be filtered and drop into some folder other than your Inbox folder.+Have you configured any email rules that will automatically drop your emails to specific folder? if so, your email could be filtered and dropped into some other folder other than your Inbox folder.
  
 **Solution:**\\ **Solution:**\\
Line 55: Line 55:
  
 ==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ==== ==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ====
-Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq:email:junk_filtering_setup_for_users|junk setting]]. Otherwise if your administrator has enabled the [[faq:email:global_junk_filtering_setup|global junk filtering]] for your domain, please check with your administrator for further details.+Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq:email:junk_filtering_setup_for_users|junk setting]]. If your administrator has enabled the [[faq:email:global_junk_filtering_setup|global junk filtering]] for your domain, please check with your administrator for further details.
  
 **Solution:**\\ **Solution:**\\
-If you're accessing emails through webmail, if you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, unjunk it and add the external sender email address into your Address Book.\\+If you're accessing emails through webmail and you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, unjunk it and add the external sender email address into your Address Book.\\
  
 If you're accessing emails through mail client using IMAP, [[faq:email:choose_specific_imap_folders_to_appear_in_email_client|subscribe the Junk folder in your mail client]] so that you can view emails received in your junk. If you're accessing emails through mail client using IMAP, [[faq:email:choose_specific_imap_folders_to_appear_in_email_client|subscribe the Junk folder in your mail client]] so that you can view emails received in your junk.
faq/email/finding_missing_emails.1558075557.txt.gz ยท Last modified: 2019/05/17 14:45 by netiaraja