faq:email:i_am_not_able_to_receive_email_from_a_sender_what_should_i_do
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faq:email:i_am_not_able_to_receive_email_from_a_sender_what_should_i_do [2019/08/19 16:47] vikki [Contact us for further investigation] |
faq:email:i_am_not_able_to_receive_email_from_a_sender_what_should_i_do [2019/08/19 16:47] vikki [Whitelist the sender’s domain] |
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| ===== Add the sender into your Address Book ===== | ===== Add the sender into your Address Book ===== | ||
| - | If you can’t find the sender’s email on your Junk folder, try adding the sender email address into your webmail’s Address Book and request the sender to resend the email to you. | + | If you can’t find the sender’s email on your Junk folder, try adding the sender email address into your **webmail’s Address Book** and request the sender to resend the email to you. |
| The Address Book is like your personal whitelist record. Emails sending from email addresses that are defined in this list will land at your Inbox. Please refer to this guide: [[faq: | The Address Book is like your personal whitelist record. Emails sending from email addresses that are defined in this list will land at your Inbox. Please refer to this guide: [[faq: | ||
| ]] | ]] | ||
| ===== Whitelist the sender’s domain ===== | ===== Whitelist the sender’s domain ===== | ||
| - | Request your administrator (voadmin) to whitelist the sender’s domain on the Global Mail Rules. Then, request the sender to resend the email again to see you can receive it. | + | Request your administrator (voadmin) to whitelist the sender’s domain on the **Global Mail Rules**. Then, request the sender to resend the email again to see you can receive it. |
| The Global Mail Rules is an incoming email traffic settings where your administrator can set who to block, and who to always allow. To find out more about Global Mail Rules, check out the guide here: [[faq: | The Global Mail Rules is an incoming email traffic settings where your administrator can set who to block, and who to always allow. To find out more about Global Mail Rules, check out the guide here: [[faq: | ||
faq/email/i_am_not_able_to_receive_email_from_a_sender_what_should_i_do.txt · Last modified: 2019/08/19 16:49 by vikki
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