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faq:email:i_am_not_able_to_receive_email_from_a_sender_what_should_i_do

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faq:email:i_am_not_able_to_receive_email_from_a_sender_what_should_i_do [2019/08/19 16:47]
vikki [Add the sender into your Address Book]
faq:email:i_am_not_able_to_receive_email_from_a_sender_what_should_i_do [2019/08/19 16:49]
vikki [Check if the email is in your Junk folder]
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 ===== Check if the email is in your Junk folder ===== ===== Check if the email is in your Junk folder =====
-Check whether the email is in your Junk folder. The email can be found there most of the time. To make sure that emails from the same sender won’t go into Junk again, [[faq:email:add_contact_address_book|add the sender into your address book]].+Check whether the email is in your **Junk folder**. The email can be found in that folder most of the time. To make sure that the emails that are sent from the same sender won’t go into Junk again, [[faq:email:add_contact_address_book|add the sender into your address book]].
  
 ===== Add the sender into your Address Book ===== ===== Add the sender into your Address Book =====
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 ]] ]]
 ===== Whitelist the sender’s domain ===== ===== Whitelist the sender’s domain =====
-Request your administrator (voadmin) to whitelist the sender’s domain on the Global Mail Rules. Then, request the sender to resend the email again to see you can receive it.+Request your administrator (voadmin) to whitelist the sender’s domain on the **Global Mail Rules**. Then, request the sender to resend the email again to see you can receive it.
  
 The Global Mail Rules is an incoming email traffic settings where your administrator can set who to block, and who to always allow. To find out more about Global Mail Rules, check out the guide here: [[faq:email:global_mail_rules_configuration|Global Mail Rules]] The Global Mail Rules is an incoming email traffic settings where your administrator can set who to block, and who to always allow. To find out more about Global Mail Rules, check out the guide here: [[faq:email:global_mail_rules_configuration|Global Mail Rules]]
faq/email/i_am_not_able_to_receive_email_from_a_sender_what_should_i_do.txt · Last modified: 2019/08/19 16:49 by vikki