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faq:email:ms_outlook_keeps_asking_for_password

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faq:email:ms_outlook_keeps_asking_for_password [2022/01/05 14:56]
vikki
faq:email:ms_outlook_keeps_asking_for_password [2022/01/10 12:21] (current)
vikki [2. Check your email setting]
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 ====== What to do if Ms Outlook keeps asking for my password? ====== ====== What to do if Ms Outlook keeps asking for my password? ======
 +
 +{{:faq:email:outlook-password-prompt.png?340|}}
  
 If Ms Outlook keeps popping up the password window, it could mean that your password is incorrect or you have an unstabble Internet connection. To troubleshoot the issue, please follow the steps below: If Ms Outlook keeps popping up the password window, it could mean that your password is incorrect or you have an unstabble Internet connection. To troubleshoot the issue, please follow the steps below:
  
-=== 1. Check if your password is correct ===+==== 1. Check if your password is correct ====
  
-Go to webmail and login with your password.+Go to [[https://afteroffice.com/login|webmail]] and login with your password.
  
 If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the "Password" field with the password you used to login to your webmail, and click Next. You may refer to [[faq:email:change_password_ms_outlook|How to change password of email account on Ms Outlook]] for more details. If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the "Password" field with the password you used to login to your webmail, and click Next. You may refer to [[faq:email:change_password_ms_outlook|How to change password of email account on Ms Outlook]] for more details.
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-===== 2. Check your email setting =====+==== 2. Check your email setting ====
  
 Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following: Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following:
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 | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server" are selected. | | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server" are selected. |
  
- +**NOTE:** Newer versions of mail clients enforce SS/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As AfterOffice is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, your mail clients may reject your login if you are using the usual mail.xxx.com. For this case, we suggest to switch to vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com (please consult the support team for the correct server address) instead of mail.xxx.com to resolve the issue. 
-=== 3. Restart your device and Internet modem/router ===+==== 3. Restart your device and Internet modem/router ====
  
 Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue. Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue.
  
-=== 4. Disable antivirus program temporarily ===+==== 4. Disable antivirus program temporarily ====
  
 If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server.
  
-=== 5. Disable Outlook add-ins ===+==== 5. Disable Outlook add-ins ====
  
-Check if you have enabled any add-ins on your Ms Outlook that may be causing the problem.+Check if there is any add-ins installed on your Ms Outlook that may be causing the problem by disabling and enabling them one by one.
faq/email/ms_outlook_keeps_asking_for_password.1641365811.txt.gz · Last modified: 2022/01/05 14:56 by vikki