User Tools

Site Tools


faq:email:smtp_error_codes

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

faq:email:smtp_error_codes [2015/08/05 18:52] (current)
vikki created
Line 1: Line 1:
 +====== SMTP Error Codes ======
  
 +\\
 +There are times that you may receive bounce mail entitled "​Undelivered Mail Returned to Sender"​ after you have sent an email to your recipient.\\
 +
 +Please kindly forward the error description to //​support@afteroffice.com//​ for further investigation.
 +
 +The following are some common error messages that are included in the bounce mail for your reference.\\
 +
 +-------
 +
 +==== SMTP Error 550 ====
 +**Sample descriptions:​**
 +  * Mailbox unavailable
 +  * Invalid recipient
 +  * No such user here
 +  * Relaying denied
 +
 +**Reason:​**\\
 +Error 550 implicates that your mail server is unable to deliver email to the recipient due to his mailbox does not exist. Possible causes to this are: you have entered the wrong email address (spelling mistake), or the recipient account has been disabled and replaced with a new one, which you did not know.\\
 +It may also caused by a block from the recipient, by his spam filter.
 +
 +**Solution:​**\\
 +To resolve this issue, you need to find out the correct email address and resend your mail, or contact the recipient to whitelist your email address on his mail server.
 +
 +-------
 +
 +==== SMTP Error 552 ====
 +**Sample descriptions:​**
 +  * Over quota
 +  * The recipient’s mailbox has reached its maximum allowed size
 +
 +**Reason:​**\\
 +Due to the recipient'​s mailbox is full, or his incoming email limit has exceeded, your email is not able to reach his mailbox.
 +
 +**Solution:​**\\
 +Contact the recipient by other means to inform about the error.
 +
 +-------
 +
 +==== SMTP Error 554 ====
 +**Sample descriptions:​**
 +  * Your IP address is listed in spam filter
 +  * Sending address not accepted due to spam filter
 +
 +**Reason:​**\\
 +This error message is returned to you due to the recipient'​s email server believes that your email is a spam or your mail server is blacklisted.
 +
 +**Solution:​**\\
 +Forward the error message to //​support@afteroffice.com//​ for further investigation.
faq/email/smtp_error_codes.txt · Last modified: 2015/08/05 18:52 by vikki