faq:email:what_if_my_recipients_claim_that_they_did_not_receive_my_email
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faq:email:what_if_my_recipients_claim_that_they_did_not_receive_my_email [2019/08/19 16:23] vikki created |
faq:email:what_if_my_recipients_claim_that_they_did_not_receive_my_email [2019/08/19 16:48] (current) vikki [Check if the email is in your recipient’s spam/junk folder] |
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| ===== Check if the email is in your recipient’s spam/junk folder ===== | ===== Check if the email is in your recipient’s spam/junk folder ===== | ||
| - | The first thing that you can do is to ask your recipients to check on their spam or junk folder. Most of the time, the emails will be there. | + | The first thing that you can do is to ask your recipients to check on their **spam or junk folder**. Most of the time, the emails will be there. |
| ===== Check if you receive any bounce mail ===== | ===== Check if you receive any bounce mail ===== | ||
| - | If you receive a bounce mail when sending emails to your recipient, usually with the subject of “Undelivered Mail Returned to Sender”, please forward it to us at [[support@afteroffice.com]]. | + | If you receive a **bounce mail** when sending emails to your recipient, usually with the subject of “**Undelivered Mail Returned to Sender**”, please forward it to us at [[support@afteroffice.com]]. |
| A bounce mail is an automated message sent from the mail system, informing the sender that an email message had not been delivered. It usually comes with some error code and details, which serve as the clue for us to find out why the email could not reach the recipient. | A bounce mail is an automated message sent from the mail system, informing the sender that an email message had not been delivered. It usually comes with some error code and details, which serve as the clue for us to find out why the email could not reach the recipient. | ||
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| ===== Contact us for further investigation ===== | ===== Contact us for further investigation ===== | ||
| If you didn’t get any bounce mail, and are very sure that the recipients did not get the email, do drop us an email at [[support@afteroffice.com]], | If you didn’t get any bounce mail, and are very sure that the recipients did not get the email, do drop us an email at [[support@afteroffice.com]], | ||
| - | - Your email address (or the sender email address), | ||
| - | - The email address of the recipient (who is not getting your email), | ||
| - | - The date and time you sent the email | ||
| + | * **Your email address** (or the sender email address), | ||
| + | * **The email address of the recipient** (who is not getting your email), | ||
| + | * **The date and time you sent the email** | ||
| ===== The most effective solution ===== | ===== The most effective solution ===== | ||
faq/email/what_if_my_recipients_claim_that_they_did_not_receive_my_email.1566202997.txt.gz · Last modified: 2019/08/19 16:23 by vikki
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