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faq:email:why_is_important_email_going_into_junk_mailbox [2015/07/28 16:10] vikki created |
faq:email:why_is_important_email_going_into_junk_mailbox [2015/08/01 16:28] vikki |
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- | **Question: My important emails are received in my Junk mailbox. Why and what should I do?**\\ | + | **Question: My important emails are going into my Junk mailbox. Why and what should I do?**\\ |
When an external user sends an email message to your account, the mail server evaluates the content of the message and assigns the message a ranking based on the probability that the message is a junk mail. Emails could be rated with high junk ranking due to the sender' | When an external user sends an email message to your account, the mail server evaluates the content of the message and assigns the message a ranking based on the probability that the message is a junk mail. Emails could be rated with high junk ranking due to the sender' | ||
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- **Add the sender as your contact of your Address Book**\\ Please refer to the article: [[faq: | - **Add the sender as your contact of your Address Book**\\ Please refer to the article: [[faq: | ||
- | - **Global Mail Rules- Pass the sender' | + | - **Global Mail Rules- Pass the sender' |
- | - **Junk Filtering- Increase sensitivity level**\\ You can increase the level of junk filtering so that you are able to receive higher rank emails on your Inbox.\\ However, by increasing the junk filtering level would mean you will get more spam emails on your Inbox.\\ Please refer [[faq: | + | - **Junk Filtering- Increase sensitivity level**\\ You can increase the level of junk filtering so that you are able to receive higher rank emails on your Inbox.\\ However, by increasing the junk filtering level would mean you will get more spam emails on your Inbox.\\ Please refer [[faq: |