Troubleshooting FTP errors
Question: I am getting errors when accessing to the FTP server. How do I start troubleshooting?
Check if the FTP
connection is being blocked by your computer/network firewall. You may need to configure the firewall to allow FTP
Try using “explicit FTP
over TLS if available” as the encryption mode of your FTP
We suggest you to use FileZilla as your FTP
client. You may download the software here
If you are still getting errors, please screen capture the error and send to email@example.com.