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faq:email:blackberry_cannot_send_email_to_internal_users

Blackberry cannot send email to internal users

Blackberry uses their own server/service to relay email out, based on your email address, which could be treated as “spoof” in many email servers.
Afteroffice mail server reject these incoming email from Blackberry for the same reason too.

To disable spoof prevention system, you can:

  1. Login with avomaster or any user account that carries the voadmin privilege.
  2. Go to ProfileAdmin Tasks.
  3. Go to SMTP Settings.
  4. On Allow Spoof email, turn it On.

By disabling the spoof prevention, users may get more spam carrying their own email address as the “Sender”.

However, to guarantee the incoming email from Blackberry will not be treated as spam, you'll need to perform the following:

  1. Login with avomaster or any user account that carries the voadmin privilege.
  2. Go to ProfileAdmin Tasks.
  3. Go to SMTP Settings.
  4. On Global Email Rules, insert the following line and click [Update].


 pass *.blackberry.com  
faq/email/blackberry_cannot_send_email_to_internal_users.txt · Last modified: 2015/07/28 15:48 by vikki