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--- faq:email:junk_or_spam_control [2014/06/13 09:41]
vikki [Why is important email going into my Junk mailbox?]
+++ faq:email:junk_or_spam_control [2021/01/21 15:35] (current)
vikki [Junk filter hasn't been able to identify some of the junk mail that I've received.]
@@ Line 5: / Line 5: @@
 \\
 **Jump to a topic:**
-  * Junk Filtering Setup (Users)
+  * [[#junk_filtering_setup_users|Junk Filtering Setup (Users)]]
-  * Getting Email From Junk Mailbox
+  * [[#getting_email_from_junk_mailbox|Getting Email From Junk Mailbox]]
-  * Why is important email going into my Junk mailbox?
+  * [[#my_important_emails_are_received_in_my_junk_mailbox_why_and_what_should_i_do|My important emails are received in my Junk mailbox. Why and what should I do?]]
-  * I am getting too many Junk mails, what should I do?
+  * [[#i_am_getting_too_many_junk_mails_what_should_i_do|I am getting too many Junk mails, what should I do?]]
-  * How to avoid your mails going into your recipient’s spam or junk mailbox
+  * [[#how_to_avoid_your_mails_going_into_your_recipient_s_spam_or_junk_mailbox|How to avoid your mails going into your recipient’s spam or junk mailbox]]
-  * Junk filter hasn't been able to identify some of the junk mail that I've received.
+  * [[#junk_filter_hasn_t_been_able_to_identify_some_of_the_junk_mail_that_i_ve_received|Junk filter hasn't been able to identify some of the junk mail that I've received.]]
 ---------------------------------------------------------------------------
 ===== Junk Filtering Setup (Users) =====
@@ Line 26: / Line 25: @@
 . Routine check your Junk folder to avoid lost of genuine email\\
 . Or, download Junk folder email to your mail client (for eg. Outlook Express)\\
-To learn how to download Junk folder mail, please refer to: [[faq:email:getting_email_from_junk_mailbox|Getting Email From Junk Mailbox]]
+To learn how to download Junk folder mail, please refer to: [[#getting_email_from_junk_mailbox|Getting Email From Junk Mailbox]]
 **Recommended Settings:**\\
@@ Line 36: / Line 35: @@
  *After you configure for the Junk setting and you can't find any junk email that divert to the junk folder, you are advised to use the recommended setting for your Junk setting.
-Refer the steps with guided image [[faq:email:junk_or_spam_control:junk_filtering_setup_users|here]].
+Refer the steps with guided image [[faq:email:junk_filtering_setup_for_users|here]].
 \\
@@ Line 43: / Line 42: @@
 ===== Getting Email From Junk Mailbox =====
-You can get email from Junk mailbox instead of the default Inbox, by specifying **-Junk** suffix to your login name, like follows:\\
+If you are using POP3 on Ms Outlook, you can get email from Junk mailbox instead of the default Inbox, by specifying **-Junk** suffix to your login name, like follows:\\
    user-Junk@lookafter.com
@@ Line 56: / Line 55: @@
 ---------------------------------------------------------------------------
-===== Why is important email going into my Junk mailbox? =====
+===== My important emails are received in my Junk mailbox. Why and what should I do? =====
 When an external user sends an email message to your account, the mail server evaluates the content of the message and assigns the message a ranking based on the probability that the message is a junk mail. Emails could be rated with high junk ranking due to the sender's mail server reputation, the use of inappropriate subject title, or other related factors. The higher the junk ranking, the higher possibility for the email to be delivered onto the Junk mailbox.\\
@@ Line 65: / Line 64: @@
   - Junk Filtering- Increase sensitivity level
-For detailed steps please refer to: [[faq:email:junk_or_spam_control:why_is_important_email_going_into_my_junk_mailbox|Why is important email going into my Junk mailbox]]?
+For detailed steps please refer to: [[faq:email:why_is_important_email_going_into_junk_mailbox|Why is important email going into my Junk mailbox]]?
 \\
@@ Line 73: / Line 72: @@
 ===== I am getting too many Junk mails, what should I do? =====
+Afteroffice already filtered off a lot of junk mail at server level. Those that bearing lower junk sensitivity level will be let through for individual users to set their own filtering options.\\
+Individual users may go to their **Profile > Statistic** to see the composition of their incoming mail and the percentage of junk mail filtered by our servers. This feature only available for our Webmail Pro and Virtual Office subscribers.\\
+Those email that published on your website are bound to receive more junk as they are easily pick up by spammers.\\
+To ease the pain, you may setup the junk filtering options on your webmail.\\
+Please follow the steps here: [[faq:email:junk_filtering_setup_for_users|To enable junk mail option]].\\
+If you are using mainly POP and do not login to webmail often to delete your junk mail collected in the Junk mailbox, you can setup your mail client to download the junk mail from time to time.\\
+Refer to the steps in: [[#getting_email_from_junk_mailbox|Getting Email From Junk Mailbox]].\\
+*You can enable the automatic Junk mail purging process also by login with the administrator account (usually avomaster), and enable the Junk mail auto-delete option under Profile.
 \\
@@ Line 80: / Line 92: @@
 ===== How to avoid your mails going into your recipient’s spam or junk mailbox =====
+When you send emails, it may, sometimes, end up going into your recipient’s spam or junk folder rather than into his/her inbox folder. This can be annoying as you are trying to communicate but instead of reaching the intended person, the email gets routed into his/her spam. This can be due to the junk filtering rules configured by the recipient’s email service.\\
+We could not change or control the rules set by the other email services. However, there are a few ways that we can do to avoid our mails from going into our recipient’s spam mailbox:
+  * Become the contact of your recipients.
+  * Avoid sending an email to a very long list of recipients in phased batches.
+  * Do not miss out the email subject.
+  * Avoid using all CAPITALS, italics and colored font on email subject.
+  * Avoid using email subject with more than one exclamation point.
+  * Avoid using email subject or body that contains trigger words or phrases such as “free”, “you”, “yours”, “click”, “Viagra”, “porn”, “drugs”, “guaranteed win”, “urgent matter”, “limited-time offer”.
+  * Avoid using very large and colored fonts on the email body.
+  * Avoid attachments.
+Reference: http://chatterboxer.wordpress.com/2009/10/21/how-to-avoid-email-spam/
 \\
@@ Line 87: / Line 113: @@
 ===== Junk filter hasn't been able to identify some of the junk mail that I've received. =====
+Use **"Black list"** to block those email.\\
+Go to **Email -> Options**  to add the sender's email into **Black list** ([[faq:email:blacklist_an_email_address_on_webmail|more details here]]), or click **"Block"** while you are reading the email in webmail.
 \\
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