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faq:email:ms_outlook_keeps_asking_for_password [2022/01/05 14:35] vikki created |
faq:email:ms_outlook_keeps_asking_for_password [2022/01/10 12:21] (current) vikki [2. Check your email setting] |
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====== What to do if Ms Outlook keeps asking for my password? ====== | ====== What to do if Ms Outlook keeps asking for my password? ====== | ||
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If Ms Outlook keeps popping up the password window, it could mean that your password is incorrect or you have an unstabble Internet connection. To troubleshoot the issue, please follow the steps below: | If Ms Outlook keeps popping up the password window, it could mean that your password is incorrect or you have an unstabble Internet connection. To troubleshoot the issue, please follow the steps below: | ||
- | === 1. Check if your password is correct === | + | ==== 1. Check if your password is correct ==== |
+ | |||
+ | Go to [[https:// | ||
+ | |||
+ | If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the " | ||
+ | |||
+ | If you are not able to login to webmail with the current password, please consult your Avomaster/ | ||
- | Go to webmail and login with your password. | + | ==== 2. Check your email setting ==== |
- | If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account | + | Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following: |
- | If you are not able to login to webmail with the current password, please consult | + | | Incoming mail server | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color # |
+ | | Outgoing mail server (SMTP) | vo1.agnx.com | ||
+ | | User Name | (Your full email address, e.g. david@mydomain.com) | | ||
+ | | Password | (Your password) | | ||
+ | | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" | ||
- | === 2. Restart your device and Internet modem/ | + | **NOTE:** Newer versions of mail clients enforce SS/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As AfterOffice is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, |
+ | ==== 3. Restart your device and Internet modem/ | ||
Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/ | Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/ | ||
- | === 3. Disable antivirus program temporarily === | + | ==== 4. Disable antivirus program temporarily |
If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. | If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. | ||
- | === 4. Disable Outlook add-ins === | + | ==== 5. Disable Outlook add-ins |
- | Check if you have enabled | + | Check if there is any add-ins |