User Tools

Site Tools


faq:network_and_security:what_is_sap

What is Suspicious Access Prevention (SAP)?

As part of the ongoing effort to improve the security of your virtual office (VO) account and to reduce the impact of compromised incidents, AfterOffice announces the release of Suspicious Access Prevention (SAP), a geo-location control feature that rejects potential suspicious access.

Watch this video to learn more about SAP: Suspicious Access Prevention (SAP)

How it works?

The SAP system remembers your login by locations, or more precisely, by countries.
Any login attempts from country that is different from the usual login country will be blocked.
When a suspicious login attempt is detected and prevented, a notification email will be sent to you and your administrators (voadmin).
Upon receiving the alert, you are encouraged to:

  • Change your account password as someone likely knows your password and used it to sign in to your account.
  • Run a virus scan on your computer and clean up any spyware or threats.

How can you make sure you will not be blocked when travel out of the country?

You can always configure your SAP settings on your VO account’s Profile → Suspicious Access Prevention.
If you are a mobile user who travels to multiple countries, you can simply whitelist accesses for your travelling countries, so that you can continue to login from those countries.
Click here for detailed instructions.
Note: You are advised to perform the whitelist action before travelling to the destination.

As admin, what can you do?

The administrators— Avomaster and Voadmin users— have the ability to reset or turn on/off SAP for users.
This setting can be accessed on Profile → Admin Tasks → Account, through each user’s account settings.
This would help your users to continue to access their accounts if they have forgotten to whitelist their destination country and being blocked.
Click here for detailed instructions.

Video Tutorial: https://vimeo.com/133515780

faq/network_and_security/what_is_sap.txt · Last modified: 2019/03/19 01:20 by vikki