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faq:security:what_to_do_when_account_is_compromised

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What should I do if my account was compromised?

When your email account is compromised, here are several steps you should take to secure your account and avoid it from being compromised again:

1) Check and update your computer's security

The first thing you should do is to run an end-to-end antivirus scan on your computer, as most hackers collect passwords using malware that has been installed on a device. Run a deep scan - not just a quick scan - to eliminate any forms of threats. If you did not go through this step before changing your password, you might get attacked again; as the hacker may obtain your new password from the malware that is still hidden within your device.

Also, be sure that your antivirus program and security patches are always up-to-date. If possible, set your computer to update these patches automatically so that you are protected from new attacks as soon as possible.

2) Change your password and make it stronger

Once your device is free of malware, change your password immediately. You can follow the guidelines listed here on how to create a strong password. It does not have to be hard to remember, but it must have to be hard to guess.

3) Inform your contacts about your account being compromised

faq/security/what_to_do_when_account_is_compromised.1593596936.txt.gz ยท Last modified: 2020/07/01 17:48 by vikki