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faq:profile:how_to_protect_your_vo_accounts_from_being_compromised

How to protect your VO accounts from being compromised or hacked?


In this Information Age where Internet has become a common tool for everyone worldwide, it is not rare to hear that someone’s account has been hacked or accessed by unauthorised party.
Email and other online accounts are at risks of being hacked if no precaution is taken to secure them. Here are several tips to prevent your account from being compromised:

Choose A Secure Password

It is best to use a strong password that is difficult to guess. The stronger your password, the more protected your computer will be from hackers and other malicious software

  • Use a combination of uppercase letters, lowercase letters, symbols and numbers in your password.
  • Use a password that is at least eight characters long.
  • Don’t use easy-to-remember personal information e.g. your user name, real name, phone number, etc.
  • Don’t use passwords like “1234567”, “password”.
  • Change your password regularly.

Guard Your Password

Do not reveal your password to others. Do not write it down or store it where it can be accessed. Make sure to use different passwords for different accounts.
If you feel that your password has been exposed, change it immediately (How to change my VO account password?). Do not recycle the password.

Beware of Phishing

At times you might receive emails that ask for your personal information and password. Do not reveal these information even if the email appears to come from a legitimate business partner/vendor/email provider, as phishing websites often mimic the actual look of a genuine website.
If you are suspicious that an email from your provider/partner is not genuine, contact the legitimate company through phone or via a separate email to verify whether the email is really sent by them.

  • Don’t click on links, download files or open attachments in emails from unrecognised senders.
  • Don’t email sensitive or personal information over the Internet.
  • Communicate personal info only by phone or secure websites.
  • Beware of popups; don’t click on its link or access its web addresses on your browser.

Guard Against Spams

Be extra careful if you receive emails that guarantee wins, prizes and money transfers— they are mostly spam emails. Do not click on links resided in these emails, and do not reply them either.
You may set a higher sensitivity on your junk filtering settings to filter away these spam mails: Junk Filtering Settings
Or, you can also blacklist the spam email sender: Blacklist an email sender

Keep Your Device Clean of Malware and Viruses

Protect your computer with anti-virus, spam filters and firewall.
Scan your computer every now and then to keep your system healthy from malicious spyware.

Turn On SAP Feature on VO

By default, your VO account is guarded by the Suspicious Access Prevention (SAP) setting, where by your account access is only open to the countries that are listed in your SAP's setting.
You can turn off this feature from your Profile settings. However, we strongly recommend not to disable this feature as it helps to prevent unauthorised user (from other countries) from accessing your VO account.

faq/profile/how_to_protect_your_vo_accounts_from_being_compromised.txt · Last modified: 2018/06/12 11:04 by vikki